Everywhere you turn these days you will read or see people debating about the value of social media. They discuss how it’s used, will it last and why do they need it.Forget about all that. Let me share with you how social media is going to play a big part in some people’s lives this holiday season. Social media is going to shame people into buying better gifts.

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Social media will mean better gifts this holiday season

Social CRM is "the" hot topic these days with experts popping up everywhere. Last year, I joined in the "let's try and define it" debate but I've moved on from that. I'm now convinced that simpler i...

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What Makes "CRM" Social?