This post isn't about bashing email. We've been seeing some great results in the last few months with email. Specifically, better open rates, better click throughs, and better conversions into sales...

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Social Networking Continues To Surpasses Email In Usage

In the last few months there's been a lot of discussion about social media being a part of everyone's job and how each department in an organization needs to embrace social media and apply it to its o...

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Customer Relationships Going 2.0: What to expect

I have spent most of the last year researching emerging trends for The Next Wave of Technologies. While it’s a very big book covering quite a few technologies, for now suffice it say that we have en...

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Enterprise 2.0: It’s Still All About People

In the last 10 years I've been part of countless project teams involved with promoting events including The Ashes (Cricket), The Commonwealth Games, various music festivals / concerts and more. I ...

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Live Events Need Twitter #Hastags 'Built-In' Not 'Bolted-On'

For the last few weeks I’ve started to compile a social media abilities list. Namely the skills and strengths that you would need in any high level position within an organization to carry out the...

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The Social Media Self Assessment Checklist

Over the last few years LinkedIn has evolved to play a central role in professional networking and relationship building. I’ve come to find it very disappointing when I see a profile that looks like...

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Legitimizing Your Lackluster LinkedIn

18 Use Cases That Show Business How To Finally Put Customers First Social and CRM: How Companies Will Manage Their Social Relationships Over the last six months, I’ve been working closely with Ray...

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Altimeter Report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management

An Online Survey from www.fabulis.com During the last week of February, 2010, fabulis sent out a survey to gay men regarding their online behaviors and attitudes.  Remarkably, more than 1400 peopl...

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The Online Gay Male in 2010- a Fabulis survey

  I've always been a big promoter of citizen journalism. But I never imagined I'd have an opportunity like this --to work with someone at the 2010 Olympics. As we head into the last day of a soc...

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Six lessons from working with citizen journalist at Olympics

We’ve talked a lot here in the last few months about some of the nuts and bolts of social media strategy and execution. Stuff like time management and goal setting and measurement. But the rea...

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Social Media Needs Accountability