01st April 2010

The combination of smartphone technology and mobile broadband have lead to a brave new world of opportunity and possibility. It’s nothing short of a panacea. This is Internet 2.0. It’s been mo…

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The Smartphone Web: Welcome to Internet 2.0

19th March 2010

The USPTO just granted Apple a patent for iGroups, a mobile social networking application that could have immense value in this arena, especially if the relevant features are released as part of a p…

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11 Uses of Apple’s New iGroups Mobile Social Networking Patent

10th March 2010

“If you have a screwed-up customer process and you deploy Salesforce, all you do is screw your customers faster,” he said. Brett Queener is, admittedly, not the “guru” of social customer relation…

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How SMEs Might Have To Embrace Social Cust Mgmt

09th March 2010

The other day I posted about Nielsen’s stats showing that the over 25s (and over 35s in particular) are the most active on mobile social networks, as opposed to teens.   The other giant metrics f…

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Facebook, Twitter use takes off on mobiles

08th March 2010

There’s so much positive hype about social media that sometimes its easy to forget the importance of maintaining perspective about it. Recently an acquaintance of mine stopped using Foursquare when …

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When social media can be unsafe

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