Info Blog Reviews » CRM http://www.misinformationdesk.com Tue, 09 Aug 2011 13:43:36 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Company Outputs vs Customer Expectations in Social CRM http://www.misinformationdesk.com/social-media/company-outputs-vs-customer-expectations-in-social-crm http://www.misinformationdesk.com/social-media/company-outputs-vs-customer-expectations-in-social-crm#comments Fri, 09 Apr 2010 15:37:59 +0000 cgseo http://www.misinformationdesk.com/uncategorized/company-outputs-vs-customer-expectations-in-social-crm/ We’ve been talking quite a bit about social CRM lately as I’m gearing up to present at the New Communications Forum in a few weeks.  I’ve really received some killer feedback on the Social CRM Proce...

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Company Outputs vs Customer Expectations in Social CRM

]]> http://www.misinformationdesk.com/social-media/company-outputs-vs-customer-expectations-in-social-crm/feed 0 What Makes "CRM" Social? http://www.misinformationdesk.com/social-media/what-makes-crm-social http://www.misinformationdesk.com/social-media/what-makes-crm-social#comments Mon, 05 Apr 2010 21:39:12 +0000 cgseo http://www.misinformationdesk.com/uncategorized/what-makes-crm-social/ Social CRM is "the" hot topic these days with experts popping up everywhere. Last year, I joined in the "let's try and define it" debate but I've moved on from that. I'm now convinced that simpler i...

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What Makes "CRM" Social?

]]> http://www.misinformationdesk.com/social-media/what-makes-crm-social/feed 0 Three Things Businesses Need to Focus on For Successful Social CRM http://www.misinformationdesk.com/social-media/three-things-businesses-need-to-focus-on-for-successful-social-crm http://www.misinformationdesk.com/social-media/three-things-businesses-need-to-focus-on-for-successful-social-crm#comments Wed, 17 Mar 2010 17:19:16 +0000 cgseo http://www.misinformationdesk.com/uncategorized/three-things-businesses-need-to-focus-on-for-successful-social-crm/ I was recently interviewed by the Wall Street Journal and was asked what the three most important things are for small businesses as they pertain to Social CRM (this applies to large businesses as wel...

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Three Things Businesses Need to Focus on For Successful Social CRM

]]> http://www.misinformationdesk.com/social-media/three-things-businesses-need-to-focus-on-for-successful-social-crm/feed 0 What Defines Social CRM? http://www.misinformationdesk.com/social-media/what-defines-social-crm http://www.misinformationdesk.com/social-media/what-defines-social-crm#comments Mon, 08 Mar 2010 05:24:20 +0000 cgseo http://www.misinformationdesk.com/uncategorized/what-defines-social-crm/ I don't think you can call a new solution "Social CRM" until you are connecting new social data sources to the sales data of your customers. CRM is about operationalization and efficiency. And ultim...

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What Defines Social CRM?

]]> http://www.misinformationdesk.com/social-media/what-defines-social-crm/feed 0 Customers Ignite a New Era of CRM http://www.misinformationdesk.com/social-media/customers-ignite-a-new-era-of-crm http://www.misinformationdesk.com/social-media/customers-ignite-a-new-era-of-crm#comments Fri, 05 Mar 2010 20:31:53 +0000 cgseo http://www.misinformationdesk.com/uncategorized/customers-ignite-a-new-era-of-crm/ The Altimeter Group today released a new report on Social CRM and while analysts release reports all the time, this is different. The report is free to read and share under Creative Commons and th...

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Customers Ignite a New Era of CRM

]]> http://www.misinformationdesk.com/social-media/customers-ignite-a-new-era-of-crm/feed 0 Altimeter Report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management http://www.misinformationdesk.com/social-media/altimeter-report-the-18-use-cases-of-social-crm-the-new-rules-of-relationship-management http://www.misinformationdesk.com/social-media/altimeter-report-the-18-use-cases-of-social-crm-the-new-rules-of-relationship-management#comments Fri, 05 Mar 2010 18:25:59 +0000 cgseo http://www.misinformationdesk.com/uncategorized/altimeter-report-the-18-use-cases-of-social-crm-the-new-rules-of-relationship-management/ 18 Use Cases That Show Business How To Finally Put Customers First Social and CRM: How Companies Will Manage Their Social Relationships Over the last six months, I’ve been working closely with Ray...

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Altimeter Report: The 18 Use Cases of Social CRM, The New Rules of Relationship Management

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