09th April 2010

In a previous post, I explained that your Community Manager is not a glorified marketeer, and that you should value building trust in your online communities. Without trust, your community cannot ac...

Continued here:
How to Build Trust in Your Online Community: 8 Key Points

02nd April 2010

Big companies have rushed head long into the social media space creating social media departments and titles like Social Media Strategist, Community Manager, and Director of Conversation. You know...

Continue reading here:
Moving Under the Social Media Umbrella