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22nd March 2010
In 2007 Charlene Li, then at Forrester Research, now running the Altimeter Group, along with Forrester ’s Josh Bernoff, Remy Fiorentino, and Sarah Glass released a report that introduced us to Soc...
Go here to see the original:
Behaviorgraphics Humanize the Social Web
Posted in: Social Media | | Comments Off
05th March 2010
The Altimeter Group today released a new report on Social CRM and while analysts release reports all the time, this is different. The report is free to read and share under Creative Commons and th...
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Customers Ignite a New Era of CRM
Posted in: Social Media | | Comments Off