I don’t think you can call a new solution “Social CRM” until you are connecting new social data sources to the sales data of your customers. CRM is about operationalization and efficiency. And ultim…

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What Defines Social CRM?

There’s an interesting phenomenon that comes with the vastness of the online world.We can get opinions from anywhere. The ubiquity of information means that not only can we comment or opine on anyth…

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The New Court of Public Opinion

A bit of a kerfuffle blew up last week when Twitter engineer Alex Payne tweeted some insider views on what’s cooking at Twitter – his workplace –regarding forthcoming usability features on the Twi…

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Think before you tweet

Image by loungerie via Flickr Should people be allowed to leave anonymous comments in online communities and forums? It’s a question that has been debated many times and people have different perspec…

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Should anonymous comments be allowed in an online community?